Amr Abdelkader

I AM AN IT HELP DESK SUPPORT WITH 16 YEARS OF EXPERIENCE. AFTER READING YOUR JOB POSTING FOR THE ADVERTISED ROLE, I KNEW I HAD THE NECESSARY SKILLS AND QUALIFICATIONS TO IMMEDIATELY BRING VALUE TO YOUR RESPECTABLE COMPANY IN THIS POSITION. AS A CANDIDATE EXPERIENCED IN THE RESPONSIBILITIES ASSOCIATED WITH THIS ROLE, I BELIEVE THAT I WILL PERFORM EFFECTIVELY AND GO BEYOND THE EXPECTATIONS LISTED IN THE JOB DESCRIPTION.
WHILE WORKING AT MY PREVIOUS COMPANY AS AN IT TECHNICAL AND HELP DESK SUPPORT I DEVELOPED MY EXPERTISE IN IT SUPPORT, NETWORK INFRASTRUCTURE, AND USER SUPPORT. WHILE GROWING THESE SKILLS, I STOOD OUT DUE TO MY CREATIVITY AND VERSATILITY NATURE. I ALSO COMPLETED SKILLS AND EXPERIENCE IN IOS MAC COMPUTERS & WIN HARDWARE AND SOFTWARE FOR DELL PCS AND WORKSTATIONS - HP - LENOVO AT THE SCIENTIFIC COLLEGE OF DESIGN, THROUGH WHICH I SUCCESSFULLY EVOLVED INTO A STRONG WORK ETHIC PROFESSIONAL. MY OBJECTIVE IS TO FURTHER APPLY THESE ABILITIES AS AN IT HELP DESK AND TECHNICAL SUPPORT, WHILE SIMULTANEOUSLY LEARNING NEW CAPABILITIES WITHIN THE AREA OF IT SUPPORT.
AFTER REVIEWING MY PROFILE AND RESUME, I HOPE YOU CAN OBSERVE MY QUALIFICATIONS AND POTENTIAL AS A CANDIDATE FOR THIS ROLE. I AM EXCITED TO ELABORATE FURTHER ON HOW MY SPECIFIC SKILLS AND PROFESSIONAL EXPERIENCES WILL BENEFIT YOUR ORGANIZATION. PLEASE CONTACT ME TO ORGANIZE A CONVENIENT MEETING DATE AND TIME. IF YOU NEED ANY ADDITIONAL INFORMATION OR WOULD LIKE REFERENCES FROM MY PAST EMPLOYERS, DO NOT HESITATE TO CONTACT ME. THANK YOU FOR YOUR TIME AND CONSIDERATION.

• I am Specialist in solving complicated issues

- handling students and staff technical calls
- repairing users' computers, desktops, or laptops.
- Train users on how to use the computer hardware or software,
- handling technical issues such as network printers, telephone system adding or rename, extension
numbers settings, MS office, and emails
- Providing support remotely or physically on sites depends on the case.
- Repairing computer hardware, and software for HP, DELL, LENOVO, MS windows, and software installation.
- Troubleshooting cables network
- Troubleshooting IPv4 and user domain issues on Active Directory.
- Inventory for IT facilities and types of equipment
- Installing MS win 11, 10, 8
- Installing and troubleshooting Secure Antivirus.
- Troubleshooting and fixing Mac computers hardware and software issues.
- Installing Adobe programs and solving technical issues.
- Installed Autodesk programs and solved technical issues.
- Fxing and installing devices related to IT, fingerprint machines, projectors, smart TV, monitors, drawing pads to windows and Macs, and mobile phone settings.
- Backup and restore lost data when the user requests.
- Network LAN cables troubleshooting and solving problem skills.

• Information Systems Management Bachelor degree
• CCNA
• Network +
• IOS Mac Hardware and Software Specialist
• Google Security
• Azure Virtual Desktop