Chetan B B

Highly skilled Technical Support Manager with 10+ years history of delivering innovative IT initiatives resource management and cross-functional leadership. Possesses excellent problem solving and critical thinking skills. Highly motivated, providing exceptional customer support in a fast-paced, high-volume technical SaaS environment. Possesses leadership skills and a proven track record of mentoring and managing a team of Support Specialists to deliver enterprise-level support. Strong critical thinking and problem-solving abilities, with excellent end-user interaction and communication skills.

Skilled ERP/CRM/SCM Analyst, who assists business clients with Distribution and ERP software. 
Has knowledge of platforms like ERP Distribution, Service NOW, Salesforce, ITSM, Wanda, Microsoft AX, CRM dynamics and Microsoft Retail modules.

Worked as a Service Desk Engineer for Systems, Application & Network, Incident management, Problem management and Change management

MBA(Pursuing)

BCA(Completed)