Ian Domel Mayol Aspera

Laboratory Instructor / Technical Support
(former TATI-OTE staff)University of Technology and Applied Sciences - Muscat, Oman 
Education -University
Muscat, Oman 

• Assist Student and Develop Experiments
• Supports all staff in all technical works as time elapsed.
• Direct implementation and troubleshooting towards network and computer hardware.
• Demonstrate wireless network for simple set-up towards the college such as CISCO, Linksys and D-Link product and LABTECH.
• Developed and design laboratory manuals in a specified computer networks. Support all staffs and students in troubleshooting in network.
• Configure and restructure all applied network during developmental process.
• Teaching practical/technical courses under Computer Engineering section.
• Support and Documentation like network Servers, Desktops, Laptops configuration.
• Testing and Manage towards computer servers & equipment.
• Evaluate /  Inventory software in course as designated.

Courses Handled & Teach in Practical Laboratory Courses/Subjects

• Logic Circuits(for Computer Engineering Students)
• Raspberry Pi(For Students and Staff)
• Arduino Uno(for Support Staff trainer)
• Advance Digital Electronics(for Computer Engineering Students)
• Computer Architecture and Organization(for Computer Engineering Students)
• Computer Networks(Cisco Based for Computer and Telecom Engineering Students)
• Data Structures and Algorithms(for Computer Engineering Students)
• Internet Technology( HTML & ASP.net)-(for Computer Engineering Students)
• Data Communication(for Computer Engineering Students)
• Data Communications and Cryptography(Elective)-(For Telecom Engineering Students)
• Wireless Networks(Elective)-Computer & Telecom Engineering Students
• C Programming for Engineering-(Diploma 1st Year Engineering Students)
• Unix System Administration Practical Course (Advance Diploma Telecom Students)
• Python Programming(Advance Image Processing)
•  OOP C++(Object Oriented Programming)
• IoT Implementation for Final Year Projects(Arduino, Raspberry Pie,ESP32)

Other Duties & Tasks(Administrative Tasks)

• ·Maintains Free Access Servers Laboratory that all workstations must be in good condition.
• Conducts evaluation for software’s and equipments in Computer Laboratory, CISCO Routers.
• Conducts preparation in advising and registration for Advisee.
• Conducts guidance and support for final year projects to students.
• Support Advising and Registration Committee.
• Timetable Coordinator(OIC)
• Supports Time-table coordinator & section registrar(OIC)
• RHS Member Committee(Risk Health and Safety)

Lists of Project Supervised(Final Year Projects)

1. Student Progression System for Diploma First Level Software

(Mini Project)-OOP Advance Diploma Level

( May 2023-Presented)

1. Students Allowance Billing System

(Mini Project)-OOP Advance Diploma Level

(May 2023-Presented)

1. Automated Curtain with Temperature Sensor using Arduino – Date Acquire: May 2022 

Diploma 2nd Year(Computer Engineering) Level

1. 3-in-1 Fire and Gas Sensor with Alarm using Arduino – Date Acquire May 2022

Diploma 2nd Year(Computer Engineering) Level

1. Line Following Robot using Ultrasonic Sensor – Date Acquire: November 2012

Advance Diploma Level(Computer Engineering) 

Site Support Engineer(Under Contractor for Globe Telecom Broadband Operations) 
Netpoleon Inc. Philippines 
Telecommunication 
Ortigas, Quezon City, Philippines 

Assist and support as a Tier 3rd Level of support for Systems Administrators and head office for troubleshooting method and procedure as will as configuration of the machines and servers in globe telecom-cebu. Likewise with policy routers and switches especially load balancer and web cached servers maintaining accurately its main-core network towards internet subscribers for both residential and corporate account in the whole visayas regions. Equipments handled CORE NETWORK like Cisco switch, BlueCoat Cached Servers, Foundry L2/L3 switches & Load Balancers and also REDBACK Routers.

Duties and Responsibilities

·          Responsible for response with in 30minutes to 1 hr. to site area

·          Diagnose technical hardware and software issues in network Equipments.

·          Conducts evaluation on backbone lines and fiber optic connections in core network.

·          Ability to troubleshoot communications devices such Load Balancers and Cached Servers

·          Create and Manage SLA for technical hardware and software issues in network Equipment’s.

·          Respond to requests for technical assistance in person, via phone or electronically.

·          Monitor and maintain technology equipment to ensure maximum uptime.

·          Escalation of technical repair jobs to maintain SLA turn-around time with in minimum time.

·          Keeping logbook for help interaction

·          24/7 On call and respond

·          Perform updates in equipment firmware and IOS for network equipments as instructed.

·          Advise direct subscriber on appropriate action.

·          Level III support personnel are the last resort when confronting complex customer issues.