Mushtaq Ahmad

An ISO QMS certifified professional with 10 years plus experience in management , team leading , B2B,B2C ,e marketing with master degree . 

Leadership and Management              •   Operations, Safety and Quality
•   Problem Solving                                     •   Strategic Thinking           
•   Decision Making                                     •   Commercial Acumen     
•   Negotiation Skills                                    •   Contracts Management  
•   ERP System Knowledge                          •   Base Oils and Lubricants Knowledge
•   Good experience of LC negotiating      •   An ISO Quality Management system Certified
•   Commercial Acumen                               •   Logistics Management /Import & Export Procedures
•   Excellent relationship management skills & team player
•   Excellent written, presentation and oral communication skills.
•   Proven experience of working with minimum supervision & individually

  EMPLOYMENT HISTORY
Business Development Manager at Canroyal Oil Lubricants, Oman
October 2017
• Established a  valued relationships with dealers and appoint distributors in the assigned export market. To meet with clients to support and grow sales volume & Maintaining, developing relationships with existing customers in person via telephone calls and emails (B2B, B2C)
•Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Identified and maximized sales opportunities, and increased customer retention rates.
•Listening to existing customers for their requirements, taking care of their orders (artworks confirmations, empties material follow up with team till delivery). Following clients for payment of new orders, maintaining their statements in different currencies.
•Following purchase department for managing requirements of new orders of client, Keeping follow up with production and taking care of logistics documents (bill of lading, arranging inspection) for safe delivery till Port of Discharges (POD), dealing with shipping line for safe delivery till port of delivery and maintaining shipping line documents, payments etc, Negotiating letter of credits ( LC) opened by export clients.
•Skilled management of branding activities in order to build strong brand presence in the markets,Increase market penetration to develop & increase the retail base.,Manage existing distributors of the areas assigned, Providing Management Information Reports on monthly basis,To carry out market analysis on competition, gather market intelligence in order to plan out sales promotional activities properly.

Export Manager at Axcl Gulf FZC, UAE
December 2013 — July 2017
•Listening to customer requirements and presenting appropriately to make sale.
•Maintaining and developing relationships with existing customers in person and via telephone calls and emails (B2B, B2C), Cold calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries. Acting as a contact between a company and its existing and potential markets. Negotiating the terms of an agreement and closing sales.
•Gathering market and customer information, representing my company at trade exhibitions, events and demonstrations, negotiating on price, costs, delivery and specifications with buyers and managers.
•Challenging any objections with a view to getting the customer to buy, Advising on forthcoming product developments and discussing special promotions, Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
•Checking the quantities of goods on display and in stock, reviewing my own sales performance, aiming to meet or exceed targets, gaining a clear understanding of customers' businesses and requirements.
•Making accurate, rapid cost calculations and providing customers with quotations, arranging logistics documents, procures for import and export business , Attending team meeting and sharing best practice with colleagues & current customers while attracting new ones.

Customer Relation officer at Bank Alfalah Ltd, Pakistan
December 2010 — May 2013
•Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledging and resolving customer complaints, Knowing our products inside and out so that you can answer questions, Keeping records of customer interactions, transactions, comments and complaints, Providing feedback on the efficiency of the customer service process, Updating MIS for branch, Generating account statements for clients

 

Master Degree from Kohat university of Science & Technology (KUST) Kohat ,Pakistan