Paolo Sarmiento

Hospitality Graduate with proven experience and talent as Front Office Receptionist and Administrative Assistant.Proficient and effective in Front Office Operations , Handling Reservations, Butler Service, Property administration, record keeping and providing clients with optimal Customer Service. Consistently commended via guest Satisfaction Survey and proven experience in handling VIP guests.

Front Office- Villa Host,
Minor Hotels- Anantara Resorts
10/2022 – present | Oman
-Provides personalized checkin and checkout procedure to our guests.
-Provides butler service.
-Consistently commended by our guests thru Guest Satisfaction Survey.
-Consistently achieves Operation Excellence award.
-Consistently achieve Room Upselling Target monthly.
Experienced in handling top VIP guests (in charge of pre arrival, in stay and departure experience.)
Receptionist/Administrator,
Alfardan Properties
01/2020 – 01/2022 | Doha, Qatar Provides customer service to high end
residents, general front office support with a variety of clerical activities and assistant to the Property Manager.
Was consistently commended by our clients and by the management thru collective feedback forms.
Admin/Receptionist,
Renaissance Services SAOG
03/2018 – 09/2019 | Muscat, Oman
Assigned with BP Oman client facilities as admin assistant for Facilities Management. Respond to maintenance, housekeeping and catering concerns via phone, chat or email from clients. Follow standard help desk procedures such as generating maintenance work orders, material requests and log all help desk interactions via JDE Oracle and forward to correct department for resolution. Follow up with client to ensure complete resolution of issues.
Apply basic fire safety, procedures,and knowledge in case of fire or false fire alarm.
Front Desk Receptionist,
Eton Properties Philippines
05/2016 – 09/2017 | Makati, Philippines
Was assigned at The Mini Suites-Eton Tower Makati
Was able to establish exceptional Customer Service and received positive feedback from our customer throughout my tenure.
 
Skills
Communication (Written and Verbal), Interpersonal (Competently interact, communicate and collaborate with others and able to emphatize, actively listen effectively.), Organizational (Able to prioritize task and use time management efficiently to effectively deliver desired results and outcome based on priorities),
Computer Literacy (Skilled in MS Office Application (Word, Excel, Powerpoint, Outlook and Access) and knowledge using POS system), Customer Service Skills (Able to effectively use my communication and interpersonal skills to communicate with our clients and able to understand and solve concerns and inquiries to ensure satisfaction.),
Attention to Detail, Multitasking,
Data Entry (Preparing and sorting documents for data entry Entering data into database software and checking to ensure the accuracy of the data that has been inputted Creating data backups as part of a contingency plan Responding to information requests from authorised members),
Telephone Operation and Etiquette (Able to handle and administer multiple phone lines in a professional manner.),
Basic Fire Safety Knowledge and response procedure.
,
Opera PMS
Education
Bachelor of Science in Hospitality Management,
Polytechnic University of the Philippines 06/2011 – 04/2015 | Manila, Philippines
 -Professionally and warmly handle reservations check in and check outs. -Approached all encounters with guests in a friendly, efficient and service-oriented manner, contributing to increase guest satisfaction. -Greet guests with a bright attitude, manage and maintain visitor management system and document accordingly.
-Handled cash and credit payments, adhering to the hotel's cash handling policy.
-Experience in (PMS) Opera, POS and Microsoft Office Suite.
-Provide accurate information regarding the property facilities, amenities and services. -Answer phone calls to provide assistance and redirect the concern to proper department for resolution.

Polytechnic University of the Philippines

Bachelor of Science in Hospitality Management