Udaya Jeewan

As a highly motivated and experienced IT professional with a strong educational background, my career objective is to leverage my expertise in Information Technology to contribute effectively to an organization's success. I am passionate about utilizing technology to drive positive change and enhance learning experiences. My aim is to create innovative solutions and optimize systems, thereby improving efficiency and productivity. I seek a fulfilling career in the IT field, where I can apply my transferrable skills in leadership, time management, and self-motivation to lead and work collaboratively in a team environment. I aspire to stay updated with the latest industry trends and advancements, ensuring that I remain at the forefront of technological developments. My objective is to find a full-time position that provides professional challenges, enabling me to utilize my interpersonal skills, problem-solving abilities, and strong organizational capabilities. I am dedicated to contributing to an organization's technological growth and success while continuously enhancing my own skills and knowledge. I am committed to making a significant impact through my dedication, adaptability, and expertise in the IT field. I look forward to contributing my talents to an organization that shares my passion for innovation and technology-driven solutions

HEAD OF ICT/COMPUTER SCIENCE AT SRI LANKAN SCHOOL MUSCAT (FROM: – 2021/MARCH TO PRESENT)
 Oversaw IT department operations and training. 
 Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
 Processed software and hardware by coordinating user setups, installations, and upgrades. 
 Compiled, administered, and graded examinations or assigned work to others. 
 Worked flexible hours, night, weekend, and holiday shifts. 
 Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment. 
 Closely collaborated with project members to identify and quickly address problems. 
 Supported phone, photocopier, fax machine, and other physical equipment. 
 Guided organizational technology strategy and roadmaps. 
 Wrote policy, procedure, and manuals governing internal IT use. 
 Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs. 
 Built, customized, and repaired technology based on staff requests. 
 Maintained camera and physical security systems. 
 Led technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements. 
 Demonstrated familiarity with the latest hardware, software, and networking technology, as well as industry trends. 
 Coordinated ongoing technical training and personal development classes for staff members. 
 Worked closely with management teams to plan, develop, coordinate, and execute technical strategies aligned with the client's vision, mission, and purpose. 
 Coordinated with management teams to plan, develop, align, and execute strategies that meet the client's vision, mission, and purpose. 
 Interviewed, hired, trained, and mentored staff by coaching daily, leading performance reviews, and offering constructive feedback. 
 Oversaw the development and implementation of improvements to support and network operations. 
 Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. 
 Facilitated the best user experience through continuous support, training classes, webinars, improvements, and communication of system changes. 
 Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. Sri Lankan School Muscat (Oman)

INTERNAL EXAMINATION OFFICER AT SRI LANKAN SCHOOL MUSCAT (FROM: – 2020/MARCH TO 2022) 
 Liaising with the Principal, Deputy Principal and Assistant Principal and other relevant staff regarding examination entries, assessment procedures and protocols, and ensuring the smooth running of the examination cycle at all key stages for internal examination. 
 Creating examination schedules for internal examination purpose. 
 Ensuring that all required information, is obtained and submitted accurately within set deadlines. 
 Handle all aspects of the conduct of internal examinations as per the requirements and school policies and procedures. 
 The processing of examination results in line with examination requirements and school policies and procedures Sri Lankan School Muscat (Oman)

NETWORK ADMINISTRATOR CUM ICT TEACHER AT SRI LANKAN SCHOOL MUSCAT (FROM: – 2015/SEPT TO 2021) 
 Collaborate with network architects in adapting software to perform optimally for varying forms of hardware in different internal network environments. 
 Provide ICT training to the staff members. 
 Maximize corporate network services uptime. 
 Mentor junior staff in best practices and practicality. 
 Offer support to staff members over the phone, email, and remote channels. 
 Implement network security measures to protect data, software, and hardware. 
 Manage and create email and website hosting accounts. 
 Train end users at their place of work. 
 Administer a Microsoft Windows Server network of servers. 
 Investigate problems and make technical recommendations. 
 Resolve network operational issues. 
 Provide guidance to junior team members. 
 Install and test server software on a variety of platforms. 
 Oversee Office 365 deployment and manage domains in Office 365. 
 Administer and support Office 365 and MS Exchange policies. 
 Resolve tenancy technical issues and monitor Office 365 systems. 
 Create the official website for the school. 
 Develop class-wise websites available to parents of Sri Lankan School Muscat, facilitating access to class materials and past papers.

AS A ICT TEACHER MY PRIMARY DUTIES AND RESPONSIBILITIES: 
 Teach Grade 9,10 (IGCSE EDEXCEL Syllabus) 
 Teach topics such as Word Processing, Programming, Networking, Databases, Multimedia, Computer Platforms, E-commerce strategy, ICT Service Management, Web Designing and Developing 
 Assist student’s homework assignments and provide them with counselling on skills enhancement and career development 
 To maintain own continuing professional development. 
 To provide pastoral care and support to students. 
 Encourage students with new teaching methods and ideas Bela Group of Companies (Sri Lanka)

IT EXECUTIVE CUM SYSTEM ADMIN AT BELA GROUP OF COMPANIES (FROM: – 2014/AUG TO 2015/AUG)  Maintenance of IT SYSTEM and develop and update IT policy periodically 
 Advice the management of protection development of the IT network 
 Advise the management the purchase of IT equipment 
 Train all officers on how to work on IT packages 
 Draw up IT development plans and submit for management approval 
 Assist in implementing new IT systems for the organization 
 Liaise with external IT suppliers on purchases and maintenances 
 Obtaining daily backup 
 Providing technical assistance in installing the network components such as Ethernet Card, Wireless Adaptor, Wired Switches, Wireless Cameras, Wired and Wireless Expanders, Print Servers, Access Points, Bridges and etc. 
 Managing & troubleshooting of local area network 
 Verification of inventory on computer and its accessories 
 Implementation and maintain LANs and WANs with Cisco switches and Cisco routers. 
 Installing and configuring Wireless LANs, ADSL routers 
 Knowledge and understanding of IIS,DNS, Active directory ,VPN 
 Administer and troubleshoot a mix of desktops and server operating systems

EDEXCEL HND ( Higher National Diploma) in Computing - LONDONTEC City Campus, Sri Lanka – 2009 to 2011 

BACHELOR OF SCIENCE (Hons) in Computing – Teesside University Middleborough (UK)- 2012 – 2013 

MASTER OF BUSINESS ADMINISTRATION in IT 1st Class - Jaipur National University Rajasthan, India – 2018 to 2021