Dr . Udaya Jeewan

I am an IT Administrator and Head of ICT with 10+ years in teaching and administration and a strong academic foundation—PhD in Cybersecurity (European International University, Paris), MBA in IT (Jaipur National University), BSc (Hons) Computing (Teesside University, UK), and an Edexcel HND in Computing. I leverage Microsoft 365/Exchange, network and system management, and FortiGate-based security to drive positive change and enhance learning. I design innovative, scalable solutions and optimize systems to improve efficiency, reliability, and productivity. Collaborative and results-driven, I bring leadership, time management, and problem-solving strengths to team environments. I am seeking a full-time role that offers meaningful challenges and the opportunity to advance organizational goals while continuing to grow professionally.

HEAD OF ICT / Computer Science — Sri Lankan School Muscat, Oman (Mar 2021–Present)

• Oversee IT department operations and staff training.
• Manage network and system performance; handle troubleshooting, security patching, and preventive maintenance.
• Coordinate user provisioning and software/hardware installations and upgrades.
• Administer internal examinations (scheduling, coordination, and grading/quality control).
• Provide out-of-hours support (nights, weekends, holidays).
• Ensure compliance with policies, standards, and regulatory guidelines for a safe working environment.
• Collaborate with project teams to identify issues and deliver timely solutions.
• Support end-user devices and office equipment (telephony, printers/copiers, scanners).
• Define technology strategy and roadmaps aligned to school objectives.
• Author IT policies, procedures, and user manuals.
• Advise leadership on short- and long-term upgrade plans and budgets.
• Build/customize solutions based on staff needs; maintain CCTV and physical security systems.
• Lead vendor selection and rollouts; manage contracts and SLAs.
• Stay current on hardware, software, networking trends, and best practices.
• Plan and deliver ongoing technical training and professional development for staff.
• Partner with leadership to plan, develop, and execute IT strategies aligned with the school’s vision and mission.
• Recruit, coach, and performance-manage IT staff.
• Drive continuous improvement across support and network operations.
• Diagnose and remediate hardware and network issues.
• Improve user experience through training, documentation, webinars, and clear change communications.
• Assess network security and infrastructure; implement improvements.

Internal Examination Officer — Sri Lankan School Muscat, Oman (Mar 2020–2022)

• Liaised with Principal, Deputy Principal, Assistant Principal, and staff on entries, procedures, and protocols.
• Produced examination calendars and schedules for internal assessments.
• Collected and submitted required information accurately and on time.
• Managed the conduct of internal examinations in line with school policy.
• Processed and published examination results per requirements and policy.

Network Administrator & ICT Teacher — Sri Lankan School Muscat, Oman (Sep 2015–Mar 2021)

• Worked with network architects to optimize performance across diverse environments.
• Delivered ICT training to staff; mentored junior team members.
• Maximized network uptime via monitoring and preventive maintenance.
• Provided support via phone, email, and remote tools.
• Implemented network security measures to protect data, software, and hardware.
• Managed email and website hosting accounts.
• Trained end users on site and remotely.
• Administered Microsoft Windows Server environments.
• Investigated incidents and recommended technical solutions.
• Resolved network operational issues; installed and tested server software.
• Led Office 365 deployment; managed domains, Exchange policies, and tenant health.
• Built the school’s official website and class-wise sites to give parents access to materials and past papers.

ICT Teacher — Primary Duties (SLSM)

• Taught Grades 9–10 (Edexcel IGCSE).
• Delivered units in word processing, programming, networking, databases, multimedia, computer platforms, e-commerce strategy, IT service management, and web design/development.
• Supported homework, skills development, and career guidance.
• Maintained continuing professional development (CPD) and provided pastoral care.
• Used student-centred methods to boost engagement and achievement.

IT Executive & System Administrator — Bela Group of Companies, Sri Lanka (Aug 2014–Aug 2015)

• Maintained IT systems; developed and updated IT policies.
• Advised management on network security and IT procurement.
• Trained staff on core IT packages; created IT development plans.
• Supported implementation of new systems; managed vendors for purchasing and maintenance.
• Ensured daily backups and recovery readiness.
• Installed and supported network components (NICs, switches, APs, cameras, print servers, etc.).
• Administered and troubleshot LAN/WAN (Cisco switches/routers) and wireless (including ADSL routers).
• Maintained inventory of computers and peripherals.
• Administered and troubleshot Windows Server roles/services (IIS, DNS, Active Directory, VPN).
• Supported mixed desktop and server operating systems.

EDEXCEL HND ( Higher National Diploma) in COMPUTING– 2009 to 2011 

BACHELOR OF SCIENCE (Hons) in COMPUTING – Teesside University Middleborough (UK)- 2012 – 2013 

MASTER OF BUSINESS ADMINISTRATION in IT 1st Class - Jaipur National University Rajasthan, India – 2018 to 2021

DOCTOR OF CYBER-SECURITY ADMINISTRATION - European International University, France - 2022 - 2025