Support Engineering Manager - Muscat
فقط للأعضاء المسجلين Muscat, عمان
منذ 3 أسابيع
* نطاق الراتب هذا هو تقدير أجرته beBee
Job summary
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. We are looking for a Support Engineering Manager to run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud.
Responsibilities
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
وصف الوظيفة
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