michael angelo cruz

dedicated & competent

Career Summary

2021 to Present            GLORIA JEANS COFFEES (MISK MUSCAT INTERNATIONAL, LLC) Muscat, Oman

                                    Logistics and Purchasing Officer

1. Manages the entire process in the planning of commodities procurement and supply chain activities, inventory control, logistics and distribution, and customs clearance, ensuring effectively-functioning processes to avoid costly delays and lost opportunities.
2. Maintains stock availability on all 13 branches
3. Ensure effective lines of communication to ensure timely delivery of commodities using the most appropriate procurement procedures.
4. Responsible for introducing process improvements in the supply chain and identifying new vendors/suppliers without jeopardizing quality and service delivery.
5. Prepares service delivery contracts, leases, and purchase orders for all acquisition needs.
6. Maintains procurement files including all relevant documentation and vendor tracking system and maintains all the relevant information concerning the organization’s suppliers;
7. Manages vendor contracts and maintains relationships with suppliers to ensure completeness of deliverables outlined in the contract this includes ensuring that all vendor complaints and concerns are addressed promptly to ensure that the project continues to receive uninterrupted services at all times.
8. Establish and implement a monitoring system that ensures that the prices paid for commodities are in line with local market prices.
9. Develop and manage the rosters of suppliers, elaborate supplier selection, and evaluation, quality and performance measurement mechanisms
10. Prepare monthly, quarterly, and annual procurement plans and progress reports as required.

2017 to 2020                 BELLA’S BAKERY & KITCHEN (MISK MUSCAT INTERNATIONAL, LLC) Muscat,                                               Oman

                                    Café / Restaurant Manager

1. Manage the day-to-day operations of the restaurant.
2. Coordinate with suppliers for all kitchen and store supplies.
3. Ensure all cafe areas are clean and tidy.
4. Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
5. Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
6. Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
7. Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.
8. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
9. Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
10. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
11. Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
12. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
13. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

1. Manage all areas of the operations during scheduled shifts which includes the spot decision making, supporting the staff, full interaction with the guest, ensuring that the guest needs are our main focus while enforcing standards for personal performance
2. Maintain statistical and financial records.
3. Manage budgets and financial plans. 
4. Ensure compliance with licensing laws, health and safety, and other statutory regulations. 
5. Deal with customer complaints and comments. 
6. Address problems and troubleshoot. 
7. Supervise maintenance, supplies, and furnishings. 
8. Deal with contractors and suppliers.
9. Carry out inspections of property and services. (Liaised with operations and facilities dept regarding all maintenance and refurbishment fit-outs)
10. Assign specific duties to staff to ensure all areas of the restaurant are covered and to maximize customer service potential.
11. Ensures all company policies and procedures are adhered to. 
12. Assess staffing needs recruit staff
13. Monitor purchasing, storage, preparation, cooking, handling, and serving of all food beverage products to make sure correct recipe, portion, and specification standards
14. Act as a support system for all areas of the restaurant
15. Organize direct training programs within the restaurant
16. Maintain spotlessly clean safe restaurant at all times
17. Ensure the highest quality levels of products hospitality
18. Lead live by passion, respect, integrity, determination, and excellence

1. Effectively prioritizing workload and managing time to fulfill multiple responsibilities simultaneously, including purchasing/inventory, compiling daily / monthly reports, and delegating tasks to staff
2. Assisting Cashiers and Food Counter Attendants to perform various duties, including taking customer orders, recommending products, valuing meals by customer specifications, and cross-selling
3. Utilizing strong communication and interpersonal skills to interact with customers daily, responding promptly and knowledgeably to queries, and establishing a good rapport to encourage repeat business
4. Planning staff activities daily, producing weekly / monthly staff duty rotas, managing petty cash, and creating templates/forms for all reports used by the Store Supervisor and Operations Manager

1. Conscientiously maintaining consistently high standards of food preparation when creating different sandwiches, soups, juices, bread, and sauces
2. Receiving and efficiently processing customer orders, dispatching foods requested, and recommending bestselling products to customers

1. Enthusiastically promoting the company’s medical products to various medical practitioners and securing consistently high levels of sales by stipulated targets
2. Diligently preparing comprehensive daily, weekly and monthly reports for timely submission, ensuring a high degree of accuracy

Previous experience:

Education & Qualifications