Ahmad Hammoud (Shogun Vicious)

Dynamics AX/365 Technical Specialist

Rihal - Data Migration and Services LLC

Outsource – Telecommunication Regulatory Authority (April 2022 – Present)

ERP Specialist

• Ongoing support to all business users
• Planning and Coordinating for Dynamics 365 upgrade
• Managing technical developments of customizations
• Integration projects between Dynamics AX and External Systems
• Troubleshooting and Support
• Planning development projects

Public Authority of Economic Zones and Free Zones – Sultanate of Oman ERP Specialist (August 2018 – March 2022)

• Provide on-going, on-site and remote support for users
• Planning and Coordinating for Dynamics 365 upgrade
• Handle technical developments of customizations
• Manage regular update projects and improvements of Dynamics AX
• Handle Integration projects between Dynamics AX and External Systems
• Troubleshooting and Support
• Gathering business requirement from end users
• Planning development projects
• Nintex and SharePoint Administration
• Nintex Forms and Workflow Development and Integration with Dynamics AX
• Creating Dynamic AX Datasets for Tableau Reporting
• Administrating/Development on SQL Server

International Software Solution – Beirut, Lebanon

Dynamics AX 2012 Technical Consultant (Feb 2015 – July 2018) Dynamic AX Technical Consultant

• Installation and Configuration of Dynamics AX 2012 R3
• Installation and configuration of Enterprise Portal
• Configuration of flexible authentication for vendor portal
• Installation and Configuration of different integrated software applications for multiple task purposes
• Handle technical developments of customizations
• Interacting and managing projects with teams of outsource developers
• Closely interact with the functional team to understand the issues reported by the business, in order to provide support and suggest solutions
• Development of several SSRS Reports

Projects:

• SPECIAL ECONOMIC ZONE AUTHORITY AT DUQM, Oman
• Royal Oman Police, Oman 

Blom Bank S.A.L– Beirut, Lebanon

Assistant MIS Coordinator (May 2014 – Feb 2015):

Database and Data Management

• Development of automated financial reports for the Finance Department utilizing the MIS tools required
• Data Extraction and Querying from Database
• Business process analysis, design or re-engineering
• Support data migration activities, data extraction, cleansing, translation and loading.
• Create system documentation as required to support the end users and the system, ensuring the full functionality is utilized.
• Provide system support and act as a super user for local Finance Department systems.
• Analyzing business procedures to determine appropriate software for its automation.

Lebanese American University – Lebanon, Beirut

Bachelor of Science in Business Administration, Spring 2013 Concentration: Management Information System